Terms of service
Terms of Service
Last updated: March 11, 2026
OVERVIEW
Welcome to ALLUMEZ11! The terms “we”, “us” and “our” refer to ALLUMEZ11. ALLUMEZ11 operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). ALLUMEZ11 is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.
ALLUMEZ11 sells handcrafted tableware and related products. Because items are handmade, each piece may vary slightly from product photography and from other pieces in the same style. Minor variations in finish, glaze, dimensions, color, shape, and texture are normal and are not defects.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ALLUMEZ11 reserves the right to accept, reject, limit, or cancel any order for reasons including stock unavailability, pricing error, payment issue, suspected fraud, shipping restriction, or legal compliance concerns.
Your order is not accepted until ALLUMEZ11 confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
If we do not accept, change, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [INSERT REFUND POLICY LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, import charges, or similar fees.
Prices shown on the website are displayed in the currency shown at checkout unless otherwise stated.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.
By submitting payment information, you represent and warrant that:
1. the payment information you provide is true, correct, and complete;
2. you are duly authorized to use the selected payment method; and
3. charges incurred by you will be honored by your payment provider.
Third-party payment processors may apply their own terms and privacy practices.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed.
Standard delivery times are generally 7–14 business days, but actual delivery may vary depending on destination, customs clearance, weather, carrier performance, public holidays, or other events outside our control.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect address information, or events outside our reasonable control.
Risk of loss or damage passes to you upon delivery to the shipping address provided, subject to any mandatory consumer rights under applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product descriptions, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by ALLUMEZ11, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of ALLUMEZ11, Shopify, or any third party.
ALLUMEZ11’s names, logos, product and service names, designs, and slogans are trademarks of ALLUMEZ11 or its affiliates or licensors. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and links to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.
If you decide to leave the Services to access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites.
Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ALLUMEZ11 is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ALLUMEZ11.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ALLUMEZ11, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ALLUMEZ11.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: [INSERT PRIVACY POLICY LINK].
Certain personal information may also be subject to Shopify’s Privacy Policy. Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you.
By using the Services, you acknowledge that you have read these privacy policies.
SECTION 11 - PROHIBITED CONDUCT
You may not use the Services or any products for any unlawful or unauthorized purpose. In addition, you agree not to:
• use the website for unlawful, fraudulent, abusive, or misleading purposes;
• interfere with the website’s security, functionality, or availability;
• upload malicious code, viruses, or harmful material;
• attempt unauthorized access to any part of the website, servers, or related systems;
• violate any applicable laws, regulations, or third-party rights.
SECTION 12 - DISCLAIMER OF WARRANTIES
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
You agree that, from time to time, we may remove the Services for indefinite periods of time or cancel the Services at any time without notice to you.
The Services and all products and services delivered to you through the Services are provided “as is” and “as available” for your use, except as expressly stated by us.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 13 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, ALLUMEZ11 LIMITED will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of the Services or any products purchased through the Services.
Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid for the relevant order to the extent permitted by law.
We are not liable for losses arising from order delay, customs delay, third-party platform issues, or ordinary handmade variation.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ALLUMEZ11, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:
1. your breach of these Terms of Service or the documents they incorporate by reference;
2. your violation of any law or the rights of a third party; or
3. your access to and use of the Services.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 17 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong, without prejudice to any mandatory consumer protections that apply in the customer’s place of residence.
Before starting formal proceedings, customers should first contact us at allumez11@gmail.com so that we can attempt to resolve the matter in good faith.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
ALLUMEZ11 LIMITED
Email: allumez11@gmail.com
Website: allumez11.com
Business Address: [INSERT BUSINESS ADDRESS]
Business Phone Number: [INSERT BUSINESS PHONE NUMBER]
Business Registration Number: [INSERT BUSINESS REGISTRATION NUMBER]
VAT Number: [INSERT VAT NUMBER]