FAQ - Frequently Asked Questions
Shipping & Delivery
Q: Where do you ship from?
A: All orders ship from within the United States.
Q: How long does shipping take?
A: Standard shipping: 5–8 business days. Expedited: 2–3 business days. Processing takes 1–2 business days before shipment.
Q: Do you offer free shipping?
A: Yes — free standard shipping on all orders over $75.
Q: Will I get a tracking number?
A: Yes. You’ll receive a tracking email once your order ships.
Returns & Damaged Items
Q: What if my item arrives broken?
A: Ceramics are fragile and we take extra care in packaging. If your item arrives damaged, email us at allumez11@gmail.com within 48 hours with photos. We will send a replacement or full refund — no need to return the broken piece.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Contact us before sending anything back.
Q: How long do refunds take?
A: 5–10 business days after we receive and inspect your return.
Product & Materials
Q: Are your ceramics food-safe?
A: Please contact us before purchase for the food-contact information available for the specific piece and glaze.
Q: Are your products dishwasher and microwave safe?
A: Please confirm suitability for the specific piece before using a dishwasher or microwave. Avoid sudden changes in temperature.
Q: What are the dimensions and capacity?
A: Please contact us for measured dimensions and usable capacity for the piece you are considering.
Orders & Payment
Q: What payment methods do you accept?
A: All major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order?
A: Contact us within 12 hours of placing your order at allumez11@gmail.com. We cannot modify orders that have already shipped.
Q: Is tax charged on my order?
A: Sales tax is calculated at checkout based on your state and local tax rates.
Still Have Questions?
Email us at allumez11@gmail.com. We respond within 1 business day, Monday–Friday.